Returns And Refund Policy

Returns Policy

What is your returns and replacement policy?

Because our products are custom printed and unique to each Product, we only offer replacements on items that are materially flawed. If your order is defective, please file a claim with a photograph of the defective item sends to email at customercare@cycletee.com
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Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!

Important note:

Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!

Order Modifications or Cancellation

After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.

Damaged/Incorrect Order

At Cycletee Store, we are doing our best to ensure product quality and order accuracy. However,  it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at customercare@cycletee.com and one of our helpful support staff will organise a reprint or a refund for you!

Order not received

If your item has not arrived within 30 days for apparel products and 45 days for pillows after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

Returns

Please Contact Us before returning an item and always include your order number in the package with the returned item.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
+ The product was purchased in the last 30 days
+ The product is unwashed, unworn and unused
+ The product itself or the printing is defective OR the final product is different than the one you ordered

HOW DO I EXCHANGE AN ITEM?

U.S. customers- Contact Us with your oder number and our customer service team will send you a return label. Just print out our Return/Exchange and package it up with the items you wanted to exchange. We'll do the rest!

International customers- All you have to do is print our Return/Exchange and mail it back to us with the items you wanted to exchange. We'll take care of everything else!


HOW LONG DOES IT TAKE FOR AN EXCHANGE TO BE COMPLETED?

Each return and exchange is processed by hand. On average, your new package will be shipped out within 48 hours of receiving your exchange. If you need your exchange rushed, contact us and let us know so we can take care of you!


I SEE THAT YOU HAVE RECEIVED MY EXCHANGE, WHY HAVE I NOT GOTTEN MY NEW SHIRT YET?

On average, exchanges take 48 hours to process. During busy times, however, they can take as long as 5-7 business days. If you need your exchange rushed, contact us and let us know!

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@cycletee.com

Sale items (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cycletee@gmail.com and send your item to: 100 Lost Creek Road Phoenixville, PA 19460 United States

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping


To return your product, you should mail your product to: 100 Lost Creek Road Phoenixville, PA 19460 United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Address: 100 Lost Creek Road Phoenixville, PA 19460 United States

Contact Us: (610)-935-9439 Mon-Sat 9am-6pm Eastern

Email: customercare@cycletee.com


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